Refund & Cancellation Policy
Order Cutoff
Orders close at 12:00 AM EST on the designated cutoff date before each scheduled delivery (Sunday–Monday). Orders or changes made after this time apply to the following delivery week.
Cancellations & Pauses
Customers may pause or cancel their plan at any time prior to the weekly cutoff, which occurs at 12:00 AM (EST) on the designated cutoff date before each scheduled delivery. Any changes made after this time will apply to the following delivery week. Paused weeks will not be charged and will extend the duration of the plan accordingly. During initial commitment periods (2- or 4-week plans), pauses may be limited. Brio reserves the right to enforce reasonable limits on pauses to ensure operational efficiency. No refunds will be issued for orders that have already been processed or are within the cutoff window.
Refunds
Due to the perishable nature of our products, all sales are final once the weekly cutoff has passed.
If your order arrives damaged, incomplete, or compromised in quality, you must:
- Notify Brio within 24 hours of delivery at info@briomealsonline.com;
- Provide clear photo documentation of the issue and the use-by label;
- Retain the affected meals (do not discard) until the issue is resolved.
At Brio’s sole discretion, we may issue a replacement, store credit, or — in rare cases — a partial refund. Refunds are NOT available for: personal taste preferences; claims submitted more than 24 hours after delivery; spoilage caused by failure to refrigerate promptly; damage caused by improper handling after delivery; or missed deliveries due to incorrect address or absence.
Brio-Initiated Cancellations
If Brio cancels your order before preparation begins, you will receive a full refund or store credit at your choice within 5 business days.